Tips on Choosing the Best Answering Service for Your Business
Companies use an answering service to field their incoming calls. This is very helpful because it frees up employees to handle other aspects of the business. Answering services also benefit your customers because they get to the persons they want to talk to faster. There are so many different answering service companies out there to choose from, it can be overwhelming to know which one will be best for you and your business. You can make a good decision if you keep some things in mind. You might see some companies that will offer same day activation. This can be a bad thing even though it seems like a good thing. You want to make sure that the first interaction customers have with your company is a good one. Depending on your needs, you may need a couple days or a couple weeks to train them correctly.
You should also look into what kind of companies the answering service has worked with in the past. They will have helpful knowledge and suggestions if they have worked with companies like yours before. The less experience they have in your field, then the more training you will have to do.
Finding an answering service that cares about your business is important. Most companies will claim this, but you should make sure. A call evaluator to monitor calls is a good way to know that they care about their service. Companies that care about improving will also have ongoing training and evaluations for employees.
They should also be set up to handle when disaster happens. They should have a backup power solution and multiple locations to ensure that you don’t miss calls because they are dealing with a crisis. The company you choose should also have call recording. Disputes or complaints are resolved much faster when the calls are all recorded. Not only should they have call recording, but you should be able to easily access them.
You should also stop in for a tour if it is possible. Talking to the person in charge of your account will let you know if it is a good fit or not. You could also do a virtual tour or video call if you can’t go to the actual location. Choosing a family owned answering service can also be a good idea. This usually means less turnover and less risk of the company turning into something different. You can find an answering service that fits your needs no matter what your business is.